In this video, we are handling a real data recovery case involving a WD My Book external hard drive that was dropped/knocked over. The hard drive does not click and is spinning normally, but it is not recognized by the host computer.

It is determined that the hard drive has the “WD Slow Responding Bug” a common firmware issue resulting from bad sectors being improperly re-allocated by the drive. Usually, it is triggered by the drive having more bad sectors than it’s able to handle. In this video, a firmware patch is applied to disable certain functions of the drive and allow for recovery.

Also, the data is determined to be encrypted by the My Book USB bridge board, so a decryption protocol must be run to extract proper data.

To find out more about our company’s professional services, please visit our website: https://www.data-medics.com

Or, if you’re looking for DIY advice for your own data recovery project please visit our data recovery forum: https://www.data-medics.com/forum

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